Introduction

At CLIK4PET ANIMAL CARE SERVICES LLP, we strive to deliver quality pet care products and services to our customers across India. Our shipping policy outlines the terms and conditions for delivering products to our customers.

Shipping Details

• Shipping Regions: We ship to all major cities and towns across India.
• Shipping Partners: We partner with reputable logistics providers (e.g., Delhivery, Ekart, Xpressbees) for timely delivery.
• Shipping Duration: Estimated delivery time varies based on location:
• Metro cities: 2-4 business days
• Non-metro cities: 4-7 business days
• Remote areas: 7-10 business days

Order Tracking

• Customers receive tracking information via email/SMS once orders are shipped.
• Customers can track orders on our website or through logistics provider’s website.

Shipping Charges

• Shipping charges are calculated based on product weight, volume, and shipping location.
• Shipping charges are displayed at checkout.

Delivery Attempts

• Our logistics partners make up to 3 delivery attempts.
• If delivery fails after 3 attempts, orders are returned to our warehouse.

Return to Origin (RTO)

• In case of RTO, shipping charges are non-refundable.
• Customers can request resale or refund (as per refund policy).

Cancellation

• Orders can be canceled within 6 hours of placement.
• Cancellation requests post-shipping will incur shipping charges.

Lost or Damaged Products

• We take utmost care in packaging, but damages can occur.
• Customers must report damages within 24 hours of delivery.
• Replacement or refund (as per refund policy) will be provided.

Refund Policy

• Refunds processed within 7-10 business days.
• Refunds issued through original payment method.

Governing Laws

• This shipping policy complies with The Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.

Contact Us

• For shipping-related queries, please contact us at:
• Contact No.: 7490075517
• Email ID: connect@clik4pet.com